How it works
Something not quite right? Not a problem. Returns are possible within 30 days of purchase -- no questions asked. If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org. Please remember to include your order number and add photos.
How much do returns cost?
Returns and exchanges for German orders are free.
Exchanges for EU orders are free.
For EU / World returns, a return shipping fee will be deducted from your return.
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice.
Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.
Can I make an exchange?
EU customers: You can select exchanges in our return center.
For rest of the world customers it is currently not possible to place a direct exchange.
Please return your item and place a new order.
Do I need to return the product in its original packaging?
Not at all. Ship your return back in your preferred packaging. We just ask that each item is packed back into the "no-plastic" bag it came in, to protect the item - thank you!
Is an order slip required?
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange.
Your preferred item will ship to you the minute your return is being scanned!
Please note that returns with our return center are only applicable for orders purchased on our new website from August 10th 2022 onwards.
All previous orders, please return to:
Schlesische Str. 27
GSG Höfe Haus 1 Etage 1
If you need any help from customer support team, please reach out to email@example.com
Please remember to include your order number and add photos, if helpful.