FREQUENTLY ASKED QUESTIONS
Check your email inbox for your shipment tracking number, or log into your NAMILIA account and click on your order.
Orders are processed Monday–Friday 9 am - 6 pm CET, excluding federal holidays. Please allow 2-4 business days for your order to be processed and shipped from our warehouse. All express orders: Processing begins same/next business day. Please note that delivery windows might vary during peak season and busy sale periods. NAMILIA is not responsible for any carrier delays.
Every country has its own taxes and customs fees that vary by type of product and order value. The customer is responsible for any customs fees or advancement fees.
lIt’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival. All returns must be new, unworn and have all labels attached to them. Simply start your return by using our return portal, which you can find here.
See also our return policy.
We're sorry, but we're not able to change or cancel orders after they are placed.
We accept PAYPAL, KLARNA, CREDIT CARD YOU CAN PAY BY MASTERCARD, VISA AND AMERICAN EXPRESS. Check out our Payment page for further details.
If you have an active promo code, simply enter it at checkout.
Lucky you! Simply enter your gift card code at checkout to apply it to your order.
If you've received your order and it’s damaged, defective or incorrect, please contact us within five days of receipt. Sending us photos and your order number will be super helpful! Email us at firstname.lastname@example.org and our customer service will get back to you asap.
We do not adjust prices on past orders. You know how fast some sizes can be sold out, so they might be gone when the sale starts.